CQU Library 2003 Annual Report

 

Library Mission:

Empowering teaching, learning, and research.

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Balanced Scorecard
Objectives
Values

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CQU Library Balanced Scorecard

	Resource Perspective "If we succeed how we will look to our shareholders" Effectively manage human, physical and financial resources
Clients "How do we create value for our clients" Strive for equality of service Enhance information literacy skills Develop a relevant and accessible library collection Provide a conducive learning environment	Mission Empowering teaching, learning, and research	Internal Perspective "To satisfy our clients ..at which processes must we excel" Develop efficient information infrastructure
	Learning and Growth "How can our organization continue to learn and improve?" Develop a skilled staff through personal and professional development

Objectives

• strive for equality of service
• extend information literacy partnerships
• develop a relevant and accessible library collection
• provide a conducive learning environment
• develop skilled staff through personal and professional development
• develop efficient information infrastructure
• effectively manage human, physical and financial resources
   

Values

Staff have identified the following as the core values of the Division:

• courteous and professional service
• prompt and efficient response to enquiries
• appropriate print and electronic resources
• skilled assistance in locating information resources
• educational opportunities to develop information skills
• flexible delivery of resources and services

Staff aim to provide quality services to our staff and students through:

• courteous and professional service
• prompt and efficient response to enquiries
• appropriate print and electronic resources
• skilled assistance in locating information resources
• educational opportunities to develop information skills
• flexible delivery of resources and services