We deliver our services in collaboration with

• All clients
• CQU staff and students
• CQU academic staff
• Associate members and other approved visitors

All clients

LIBRARY STAFF WILL	WE ASK YOU TO
be professional and courteous in all dealings with you	treat our staff courteously
address and attempt to meet your needs in a professional and timely manner	respect the rights of others
take responsibility and be accountable for decisions and actions	observe University library rules and regulations
respond promptly to complaints or suggestions	provide feedback on our services

 

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CQU staff and students

THE LIBRARY WILL AIM TO	WE ASK YOU TO
collect and manage resources to support teaching, learning and research	respect the resources provided, help conserve them and notify staff if they are damaged
provide equitable access to resources and facilities	return all resources in good condition by the end of the loan periods, or earlier if recalled
provide technical instruction and support	utilise technology and resources in a legal, ethical and considerate manner
maintain an environment conducive to teaching, learning and research	observe regulations on noise, food and drink
assist clients to develop information skills as a foundation for independent, lifelong learning	take advantage of opportunities offered for learning information skills
provide skilled assistance to access, evaluate, use and manage resources	access, evaluate, use and manage resources independently whenever possible
continue to improve collections and services	assist the Library in the evaluation of its collections and  services

 

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CQU academic staff

THE  LIBRARY WILL AIM TO PROVIDE	WE ASK YOU TO
access to key and high demand material	submit up-to-date book and course resource online lists in time to allow the resources to be made available
adequate access to information resources for new courses	provide advice on new course developments so that Resource Subcommittee proposals can be properly prepared within approval timelines

 

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Associate members and other approved visitors

THE LIBRARY WILL AIM TO PROVIDE	WE ASK YOU TO
access to many of the Library's resources	recognise that licensing provisions and/or high demand might restrict access to some resources to CQU staff and students only
advice on using the Library	be considerate of other clients' needs
access to local and regional resources	observe specific conditions pertaining to local and regional collections