Central Queensland University Library welcomes feedback from all clients.
Compliments, comments and
complaints inform the Library reviewing policies and procedures and are
incorporated into planning wherever possible.
Suggestions for purchase are encouraged from all staff and students and will be considered for the
collection if relevant to teaching, learning or research.
The Library recognizes the importance of client feedback from
- biennial focus groups at all campus libraries
- biennial Rodski client survey
- feedback links from all Library web pages
- Compliments, Complaints and Comments forms available at all campus libraries
- quick feedback forms for staff at all service points
Providing information about the services of the Library in a variety of forums and
publications.
The Library website contains extensive information about the Library's
services.
A selection of printed brochures are available at all our campus libraries.
The Library provides information about its services in a number of
publications, including
- CQU Student Handbook
- 'Library News' newsletter
- 'Insideout' - Central Queensland University, Distance Education
Newsletter
- The CQU Student Association newspaper 'The Rattler'
- Division of Library Services annual reports
and during University activities such as
- Orientation Week
- University Open Days
- Multicultural Fair
- Uni Skills Week
Continuously monitoring new possibilities for resource and service
provision through
- an extensive liaison program with all Faculties and attendance at Faculty
Education Committee (FEC) meetings
- active participation in library networks such as Council of University
Librarians (CAUL) and Queensland Office of Library Co-operations (QULOC)
- consortia purchasing agreements
Employing quality management principles and practices through
- the University's Quality Framework
- the Library's Quality Framework incorporating the application of the Balanced Scorecard principles in decision making
processes and reporting guidelines, risk management and the Business Process
model.
Related Documentation