Service Charter

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Our mission is

Empowering teaching, learning and research

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Our objectives are to

• extend information literacy partnerships
• link clients with relevant information resources
• provide environments conducive to learning and working
• develop skilled staff through personal and professional development
• develop efficient information infrastructure
• effectively manage human, physical and financial resources
   

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We provide quality service through

• courteous and professional staff
• prompt and efficient responses to enquiries
• access to relevant print and electronic resources
• skilled assistance in locating information resources
• flexible delivery of resources and services

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Our core values are

• quality service
• open communication
• commitment
• team work
• knowledge and learning
• innovation

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We have developed service standards for

• access to resources
• effectively managed resources
• assistance in locating resources and services
• training in finding and using resources
• client feedback

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We deliver our services in collaboration with

• All clients
• CQU staff and students
• CQU academic staff
• Associate members and other approved visitors

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We aim to improve our services by

• valuing your feedback
• providing information about the services of the Library in a variety of forums and publications.
• continuously monitoring new possibilities for resource and service provision
• employing quality management principles and practices

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CQU Library acknowledges the University of Technology Sydney Library whose Service Charter was used as the model for this document.