Our Core Values are

• quality service
• open communication
• commitment
• team work
• knowledge and learning
• innovation

Values are important in enunciating the culture of a work place. While individual staff may have different concepts about what is important in life, at CQU Library some common values have been identified.

Through the following value statements we aim to communicate the way in which we will work and interact with our clients within and outside the CQU community.

Quality Service

friendly environment equity of access  reliability equitable enthusiastic

high level customer service client focus customer satisfaction courteous receptive

flexibility prompt & efficient service accuracy professional value added services

Open Communication

clear guidelines understanding demonstrating integrity

friendly open two way communication

approachable encouraging feedback

Commitment

loyal efficient high level job satisfaction persevering

demonstrating initiative having a positive attitude fun

punctual demonstrating good time management patient

Team Work

demonstrating a team environment flexibility

collegiality understanding

respect for others reliability

Knowledge and Learning

care of resources the workplace is a learning community

opportunities for staff development opportunities to learn

Innovation

proactive

demonstrating initiative